1. Who this policy covers
Clini Vet operates a veterinary practice management platform for clinics and their staff. For account, support, security, and service analytics data, Clini Vet decides how and why that information is processed. For customer, pet, and clinical information entered by a clinic, the clinic normally decides the purpose of processing and Clini Vet processes the information on the clinic's instructions. This policy applies to our websites, platform, public queue and tracking pages, and support channels.
2. Data we collect
We may collect staff account details such as name, phone number, email address, role, clinic, branch, language, and authentication records. Clinics may enter customer contact details, pet identification and care records, appointments, visits, prescriptions, diagnostic results, vaccination information, notes, and attachments. The platform also stores clinic operations, inventory, supplier, invoice, payment, refund, and support records. We collect technical and security information such as IP address, browser and device details, timestamps, request identifiers, audit events, and limited named product analytics events. We receive this information directly from staff and people using public pages, indirectly from clinics and account administrators, and automatically from browsers, devices, and service infrastructure.
3. How we use data
We use personal data to provide and administer the platform, authenticate users, route clinic work, maintain care and business records, create invoices and reports, provide support, communicate service messages, protect accounts, investigate misuse, prevent fraud, troubleshoot errors, monitor reliability, improve features, and meet legal or regulatory obligations. We do not use clinic customer or clinical records to build advertising profiles.
4. Legal bases
Depending on the relationship, purpose, and applicable law, processing may be necessary to perform a contract, comply with a legal obligation, protect legitimate business and security interests, establish or defend legal claims, or act with consent. Where processing relies on consent, consent may be withdrawn, although earlier lawful processing remains valid. Clinics are responsible for identifying an appropriate legal basis for the customer and care data they enter into Clini Vet.
6. International data transfers
Some infrastructure or service providers may process data outside Egypt. When personal data is transferred across borders, we use contractual, technical, and organizational safeguards intended to provide protection consistent with applicable data protection law and any required approvals. Contact us if you need more information about the safeguards used for a particular transfer.
7. How long data is kept
Audit logs are retained indefinitely in the current version to preserve a complete, tamper-evident history. Retention for other records depends on the type of record, the clinic's instructions, account status, legal and accounting requirements, security needs, dispute periods, and backup schedules. Requests to delete or anonymize data are assessed under applicable law, clinic instructions, and system-integrity requirements.
8. How we protect data
We use technical and organizational controls designed to protect personal data, including access controls, role and branch restrictions, authentication safeguards, encrypted connections, tenant separation, logging, monitoring, backups, and incident response procedures. No online service can guarantee absolute security. Users should protect their credentials, use authorized devices, and notify us promptly if they suspect unauthorized access.
9. Your privacy rights
Subject to applicable law, you may have rights to ask whether your data is processed, access it, correct or update it, request deletion, limit or object to certain processing, withdraw consent, and complain to the Egyptian Personal Data Protection Center or another competent authority. Some rights may be limited where retention or processing is required by law or necessary to protect others. If your information was entered by a clinic as part of its customer or care records, contact that clinic first. You may also email us, and we will assist the clinic where appropriate.
11. Children's privacy
Clini Vet is a business service for clinics and is not directed to children. We do not knowingly create platform staff accounts for children. A clinic should enter information about a minor only when it has a lawful reason and appropriate authority to do so. If you believe a child has provided personal data directly to Clini Vet without proper authorization, contact us so we can review it.
12. Changes to this policy
We review this policy as our services and legal obligations change. The latest version will remain available on this page with its last updated date. If a change materially affects how personal data is used, we will provide an appropriate notice through the platform, by email, or through another suitable channel before the change takes effect when required.
13. Contact us
Clini Vet is responsible for questions about this policy and its own processing activities. To make a privacy request, raise a concern, or ask about our safeguards, email privacy@clini-vet.com. Please do not include passwords, full clinical records, or other unnecessary sensitive information in your first email. We may need to verify your identity and coordinate with the relevant clinic before completing a request.
Email our privacy team